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Enrollment

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  1. As a new hire, how long do I have to enroll in benefits?

    If you are a new hire, you must complete the new hire benefits enrollment with 31 days of hire, including your date of hire. The benefits you elect will be effective on the 1st of the month following your hire date. If you are hired on the first of the month, then coverage your be effective on your date of hire provided you enroll in benefits within the 31-day window.

  2. When do my 2025 benefits elections take effect?

    The elections you made during the Open Enrollment period take effect January 1, 2025.

  3. What if I didn’t enroll during the Open Enrollment period October 21st – November 1st?

    If you do not enroll by the during the 2025 Open Enrollment, your 2024 elections will roll over to 2025, except for HSA contributions. You may be eligible to make changes if you have a qualified change in status. Otherwise, you will have to wait until next fall’s Open Enrollment to make changes. See the Benefits Guide for more information.

These frequently asked questions (FAQs) provide only an overview of benefit changes and clarifications effective January 1, 2025. The respective plan documents and policies govern your rights. You should rely on this information only as a general summary of some of the features of the plans and policies. In the event of any difference between the information contained herein and the plan documents and policies, the plan documents and polices will supersede and control over these FAQs. The Partnership expressly reserves the right at any time and for any reason to amend, modify or terminate one or more of the plans or policies described in these FAQs.

NEED HELP? Need help icon

Retail Benefits Helpline
1-855-327-5910
7:00 a.m. - 6:00 p.m. Central time,
or email bac.retailbenefits@ajg.com


Collective Health
1-855-399-5599
bcbstx.collectivehealth.com

Content on this site is intended for U.S. Benefits Eligible Employees.

© 2024-2025 ENERGY TRANSFER PARTNERS, L.P.     Disclaimer

2025 Benefits Open Enrollment is closed.


If you have questions about your benefit elections, please contact the Retail Benefits Helpline at 1-855-327-5910, or email bac.retailbenefits@ajg.com.

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