Have questions? We have answers.

Tria Health Pharmacy Advocate

  1. What is the Tria Health Pharmacy Advocate Program?

    Tria Health’s pharmacists act as your personal medication experts and work with you and your doctor(s) to improve health outcomes through appropriate medication use.

  2. Who should participate?

    Plan members (including dependents) taking multiple medications with a chronic condition:

    • Diabetes
    • High Blood Pressure
    • Specialty
    • Heart Disease
    • Mental Health
    • High Cholesterol
    • Asthma/COPD
    • Osteoporosis
    • Chronic Pain
    • Migraines
  3. Does my physician know about Tria Health?

    Tria Health’s pharmacist will inform the member’s physician about Tria Health and our services. All necessary information and recommendations are provided to the members’ physician as part of our coordination of care.

  4. Am I required to change my medications or pharmacy if I participate?

    After speaking with your pharmacist, Tria Health may provide recommendations to you AND your doctor(s) to improve the outcomes you receive from your medications and/or lower your out-of-pocket cost. Any changes are left up to you and your doctor for approval.

  5. How often do I speak with my Tria Health pharmacist?

    Pharmacists will keep in touch 2-3 times per year depending on each member’s personal care plan that is discussed during the initial encounter. However, Tria Health members have unlimited access to the Help Desk where they can speak with a pharmacist if any medication issues arise.

  6. How do I get started with Tria Health?

    Members can complete the online enrollment form at any time at www.triahealth.com/enroll. In addition, you may call Tria Health at 1-888-799-TRIA (8742) for assistance in completing your enrollment form.

These frequently asked questions (FAQs) provide only an overview of benefit changes and clarifications effective January 1, 2024. The respective plan documents and policies govern your rights. You should rely on this information only as a general summary of some of the features of the plans and policies. In the event of any difference between the information contained herein and the plan documents and policies, the plan documents and polices will supersede and control over these FAQs. The Partnership expressly reserves the right at any time and for any reason to amend, modify or terminate one or more of the plans or policies described in these FAQs.

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2024 Benefits Open Enrollment is closed.

If you have questions about your benefit elections, please contact the Retail Benefits Helpline at 1-855-327-5910, or email bac.retailbenefits@ajg.com.

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